Refund policy

Return & Refund Policy

Because our gear ships directly from our fulfillment partners' warehouses, we're not able to accept physical returns — but we stand behind every order with the following guarantees:

Damaged or Defective Items: If your item arrives damaged or defective, contact us within 30 days of delivery with photos or video of the issue, and we'll send a full refund or replacement at no cost to you.

Wrong or Missing Items: If you received the wrong product or something's missing from your order, email us with photos of what you received (including packaging) and we'll make it right with a refund or replacement.

Lost or Delayed Orders: If tracking shows no movement, or your order hasn't arrived within 45 days of purchase, contact us and we'll issue a refund or send a replacement.

Order Cancellations: Orders can be canceled for a full refund only before they've entered processing or shipped. Once an order ships, it can't be canceled.

Refund Timing: Approved refunds are issued to your original payment method and typically appear within 5–10 business days.

To start a claim, email us at unpavedsupplyco@gmail.com with your order number and the details above.